Roper House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People could communicate with staff and understand information given to them as staff supported them consistently and understood their individual communication needs. The service ensured people had access to an independent British Sign Language interpreter for things such as medical appointments. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Relatives told us they felt the staff were kind and caring. We observed staff being kind and caring towards people.

Right Culture People received good quality care and support because trained staff and specialists could meet their needs and wishes. For example, staff completed training in learning disabilities and Autism, catheter care, diabetes, epilepsy and dysphagia. People and those important to them, including advocates, were involved in planning their care. For example, best interest meetings were held with family members or advocates. Relatives also told us they were informed if there were any incidents or accidents.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk