Felix House

Safeguarding systems, processes and practices were effective to help ensure people were protected from the risk of abuse and neglect. The service had a balanced and proportionate approach to risk that empowered people and respected the choices they made about their care. Safe recruitment practices helped ensure all staff, were suitably experienced, competent, and able to carry out their role. There were appropriate staffing levels and skill mix to make sure people received consistently safe, good quality care that was person centred. Staff received training that was relevant to their roles and responsibilities. They were supported by the registered manager and colleagues. This included supervision, support to personally develop, improve services, and where needed, professional revalidation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider asked people for feedback in different ways to ensure they understood and engaged where possible. They were aware of the potential barriers and challenges people may face. Staff listened to people and tailored their care and support as required.