Grosvenor Manor Care Home

We found the following examples of good practice.

The provider had developed robust policies and procedures to manage any risks relating to the Covid-19 pandemic. These were clear to follow and regularly updated.

At the time of the inspection, residents were unable to see visitors in person. However, people could keep in touch by telephone and videocalls. In preparation for future visits, designated visiting areas containing protective screens were in place. Although unable to visit in person, relatives did feel well informed. One told us, "[Grosvenor Manor] is very good at generally keeping in touch and so I have a sense of what's going on."

People receiving care spoke positively about the care they received and told us they were happy living at Grosvenor Manor. Relatives also shared positive feedback. One told us, "The care is absolutely first class, I could not ask for any better. The staff are so kind. They are amazing. They have such a lovely attitude."

The registered manager had ensured systems were in place to implement regular testing of both staff and residents.

Staff had access to the personal protective equipment (PPE) they needed and there were PPE 'stations' situated at regular points around the home. Discreet signage was visible on the bedrooms doors of any resident who had either tested positive for Covid-19 or was shielding due to displaying symptoms. This was helpful in informing staff before entry to ensure the appropriate PPE was being worn and any enhanced procedures were being followed.

The five questions we ask about services and what we found