Pembroke Lodge
- Care home
- 15 beds
- No nursing
- Registered since 2018
- Walker, Newcastle upon Tyne, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
51 of 62
rated care homes in Newcastle upon Tyne are rated Good, like this one.
Pembroke Lodge: inspection record
Rated Good in October 2019.
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Ratings published by the Care Quality Commission.
Compare nearby
- G Garden Lodge Good, 0.7 miles away
- G Enhanced Elderly Care Service - Byker Hall Care Home Good, 0.8 miles away
- G Belle Vue Nursing Home Good, 0.8 miles away
- RI Ella McCambridge Requires improvement, 0.9 miles away
- RI Balmoral Court Care Home Requires improvement, 0.9 miles away
What inspectors found
From the Care Quality Commission's inspection report published 12 July 2022. Quoted under the Open Government Licence.
Pembroke Lodge provides care, support and accommodation for up to 15 people with physical and mental health needs. Accommodation was spread over two floors. At the time of the inspection there were 15 people living at the home.
Read the rest of CQC's summary
We found the following examples of good practice.
The registered manager had identified, assessed and mitigated all COVID-19 related risks to people, staff and visitors.
The registered manager had an effective monitoring system in place to check that the service was following government guidance and the provider's own policies.
Staff were confident and knowledgeable about government guidance and what visitors were required to do prior to entering the service. Professional visitors provided a negative lateral flow test result from that day.
Staff and people received regular testing for COVID-19. People were encouraged and supported to leave the service to visit relatives or access the local community. Relatives were able to visit their family members in communal areas and the garden.
Staff wore appropriate PPE and had access to this throughout the home. Staff had received additional training during the pandemic about correct PPE usage and infection prevention and control from the provider.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Donna Westerby
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 12 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Voyage 1 LimitedBrand: Voyage
- Ownership type
- Organisation
- Companies House number
- 02215899 (opens Companies House)
Voyage 1 Limited runs 278 services in England, 22 of them in the North East. 239 are rated Good or Outstanding, 24 are rated Requires improvement or Inadequate and 15 have no rating yet.
Other services run by Voyage 1 Limited
- O 1 Sheringham Avenue Outstanding. Care home, Enfield, London
- O 23 Cecil Road Outstanding. Care home, Derbyshire, East Midlands
- O 4 Pages Orchard Outstanding. Care home, Oxfordshire, South East
- O Bewick House Outstanding. Care home, Darlington
Getting help from Newcastle City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Newcastle City Council
- Ask for a care needs assessment
- Phone: 0191 278 7878 (ask for Adult Social CarePoint), Monday to Friday, 8am to 5pm
- Support for carers
- Paying for care: Newcastle City Council
Checked on the council's website, November 2026.
Common questions
- Does Pembroke Lodge provide nursing care?
- No. The Care Quality Commission lists Pembroke Lodge as a care home without nursing.
- How many beds does Pembroke Lodge have?
- The Care Quality Commission's register lists 15 beds at Pembroke Lodge.
- When was Pembroke Lodge last inspected?
- The Care Quality Commission's latest rating for Pembroke Lodge was published on 18 October 2019.
- Who runs Pembroke Lodge?
- Pembroke Lodge is run by Voyage 1 Limited. It runs 278 services in England, 22 of them in the North East.
- What is Pembroke Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 October 2019.
Contact
- Phone
- 0191 224 5803
- Address
- 2 Pembroke Avenue, Newcastle Upon Tyne, NE6 4QU Map (opens Google Maps)
Compare nearby
- G Garden Lodge Good, 0.7 miles away
- G Enhanced Elderly Care Service - Byker Hall Care Home Good, 0.8 miles away
- G Belle Vue Nursing Home Good, 0.8 miles away
- RI Ella McCambridge Requires improvement, 0.9 miles away
- RI Balmoral Court Care Home Requires improvement, 0.9 miles away