St Anne's, Huddersfield Mental Health Services

People's experience of using this service: People were supported by staff to manage the administration of their own medicines. Staff assisted people safely where they were not able to do this independently. We identified some training which had recently expired. The registered manager was taking steps to address this.

People felt safe living at this service and were supported by staff who knew how to identify abuse. A range of risk assessments were used to lower risks to people both in the home and in the community. Fire safety management and certificates relating to the building were up-to-date.

There were sufficient numbers of staff to meet people's needs and this was monitored on a daily basis to manage people in crisis. Safe recruitment practices were followed to ensure suitable staff were employed to work with vulnerable people.

People were encouraged to maintain a balanced diet and given advice on how to do this. People prepared their own meals and booked their own medical appointments which promoted their independent living skills.

People were positive about the support workers who assisted them. People were supported to access the community independently and with staff.

People's privacy and dignity was respected and strong evidence was seen in upholding equality, diversity and human rights.

Support workers felt very well supported through formal supervision, appraisal and team meetings.

Care plans followed national guidance and showed people were assisted to develop their independent living skills. People were fully involved with their care plans and these included information on end of life wishes.

People knew how to make a complaint if they were dissatisfied. Feedback had been received through satisfaction surveys from people, staff and professionals.

Audits of care plans and medication were completed which helped to ensure oversight of these areas.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible; the policies and systems in the service supported this practice.