Trabel

Right Support: People received the care and support they needed to be safe. People had a choice about their living environment and were able to personalise their rooms. Staff communicated with people in a way that met their needs. People were supported with their medicines in a way that promoted their independence and achieved the best possible health outcome.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to access health and social care support in the community.

Right Care: Staff understood how to protect people from poor care and abuse. Care was provided in line with people's preferences and choices. Staff had training on how to recognise and report abuse. People's care and support plans reflected their needs. Care records contained risk assessments with clear guidance for staff to follow. The service worked together with healthcare professionals to ensure people's needs could be met.

Right Culture: The registered manager promoted a person-centred environment and people experienced good outcomes. People received compassionate and empowering care that was tailored to their needs. Staff understood people's needs. People and those important to them were involved in planning their care. staff had completed relevant training required for their role.