Amberley Care Home
- Care home
- 25 beds
- No nursing
- Dementia care
- Registered since 2013
- Brierley Hill, Dudley, West Midlands
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection moved it down from Requires improvement to Inadequate.
7 months
since the latest rating was published.
2 of 82
rated care homes in Dudley are rated Inadequate, like this one.
Amberley Care Home: inspection record
Rated Inadequate in March 2026, down from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Victoria Lodge (Good, 0.5 miles away) and Eve House (Good, 0.5 miles away).
Nearest care homes:
- G Victoria Lodge Good, 0.5 miles away
- G Eve House Good, 0.5 miles away
- G Beatrice House Good, 0.7 miles away
- RI The Village Nursing Home Requires improvement, 0.7 miles away
- G Camelot Rest Home Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 March 2026 (assessment visit 13 November 2025). Quoted under the Open Government Licence.
Date of Assessment: 25 November to 18 December 2025. The site visits took place on 25 November 3, 4, and 10 December 2025. This was a routine inspection to check the providers compliance with the previous breaches of regulations. Amberley Care home is a residential care home providing support to older and younger people and people who live with dementia for up to 25 people. At the time of our inspection there were 25 people living at the home.
- Safe Inadequate
- Effective Inadequate
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
Since our last inspection we found the service had not made the required improvements to meet the breaches of regulations and improve the standard of care provided to people. We found there were 2 continued breaches in relation to risk management and good governance. We also identified new breaches in relation to person centred care, consent, safeguarding, and recruitment.
The provider did not ensure people’s individual needs and preferences were met. Systems were not in place to ensure people rights under the Mental Capacity Act were met. Risks to people were not managed safely and lessons were not learnt to reduce future risks to people. Staff had insufficient guidance for the management of people’s known health conditions and risks. People’s medicines were not always managed safely. The provider did not follow their own or the Local Authority safeguarding procedures to ensure people were safeguarded from harm. The provider did not take timely action to ensure the environment was safe. The provider had not ensured staff received training and support to enable them to have the skills and knowledge for their role. The provider did not always follow safe recruitment practices.
The provider’s quality assurance and auditing systems were inconsistent and not effective. They had failed to identify the issues highlighted during this inspection. Systems to ensure care was provided safely and appropriately were not always robust.
Staff did their best to support people and to provide care which met their needs. Most staff felt supported in their roles. The provider had recently made changes and started investing in the home. The provider took some immediate actions to address the safety concerns we raised during our inspection.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
This service is being placed in special measures. The purpose of special measures is to ensure services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate.
This meant people were not safe and were at risk of avoidable harm.
The service was in breach of 3 legal regulations. These were in relation to, safe care and treatment due to inadequate risk management and care planning. Safeguarding due to procedures not being followed to safeguard people from risk of harm and staffing due to unsafe recruitment practices.
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Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in people’s care, support and outcomes.
The service was in breach of 1 regulation in relation to gaining people’s consent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people did not always feel well supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained the same. This meant people’s needs were not always met.
The service was in breach of 1 legal regulation in relation to the lack of consistent person-centred care.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of 1 legal regulation in relation to inadequate governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 19 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 19 March 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 19 March 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 19 March 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 26 May 2023. Latest assessment published 19 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Amberley Care
- Ownership type
- Partnership
Getting help from Dudley Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dudley Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0300 555 0055, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Dudley Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Amberley Care Home provide nursing care?
- No. The Care Quality Commission lists Amberley Care Home as a care home without nursing.
- How many beds does Amberley Care Home have?
- The Care Quality Commission's register lists 25 beds at Amberley Care Home.
- When was Amberley Care Home last inspected?
- The Care Quality Commission's latest rating for Amberley Care Home was published on 19 March 2026.
- Who runs Amberley Care Home?
- Amberley Care Home is run by Amberley Care.
- What is Amberley Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 19 March 2026.
Contact
- Phone
- 01384 482365
- Address
- 481-483 Stourbridge Road, Brierley Hill, DY5 1LB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Victoria Lodge (Good, 0.5 miles away) and Eve House (Good, 0.5 miles away).
Nearest care homes:
- G Victoria Lodge Good, 0.5 miles away
- G Eve House Good, 0.5 miles away
- G Beatrice House Good, 0.7 miles away
- RI The Village Nursing Home Requires improvement, 0.7 miles away
- G Camelot Rest Home Good, 0.7 miles away