R-H-P Outreach Services - South Norwood Hill

The last rating for this service was requires improvement [published 19 September 2022] with breaches of regulation in relation to safe care and treatment. We undertook this responsive assessment to check the provider had followed the action plan we had required them to send us after their last inspection to show us they had addressed all the concerns we had identified and were no longer in breach of the regulations.

For this inspection, we reviewed all 15 quality statements related to the 2 key questions, Is the service safe and well-led? For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating.

Based on the findings of this inspection we have changed their overall rating from requires improvement to good. This was because the provider had made enough improvements since their last assessment and were no longer in breach of regulations in relation to safe care and treatment.

People received their medicines on time from staff who were trained to do so. People were kept safe and protected from avoidable harm. Staff understood safeguarding procedures and how to keep people safe, including from potential risks. The provider operated safe staff recruitment practices and there were enough staff employed to keep people safe. Staff received appropriate training and support they needed to perform their roles and responsibilities well. Risks in relation to infection control were safely managed.

There was a positive culture in the home where people were encouraged to maintain and develop their independent living skills. Staff and people felt they could speak up and their voice would be heard. Managers and staff worked closely with local community health and social care professionals to support people.

The provider ensured that staff were safe and suitable to provide care and support by operating a robust recruitment process, on-going training and regular supervision.

People’s care was person-centred and regularly reviewed. The provider ensured that they worked with health and social care professionals when supporting people. Staff ensured that people’s environments were clean and safe.

The service had an open culture within which the views of people, relatives and staff were encouraged, welcomed and acted upon. People were supported to be as independent as possible and skills around activities for daily living were taught.