The Manse Residential Care Home
Care home, Croydon, 35 beds
Good
Rated on
Rating from the Care Quality Commission.
The Manse Residential Care Home: inspection record
Rated Good in June 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015 and 2017, then Requires improvement in 2024, then Good in June 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 16 months ago.
How it compares locally
- One of 99 Good care homes in Croydon, out of 112 with a rating.
- Larger than 7 in 10 care homes in Croydon.
What inspectors found
From the Care Quality Commission's assessment published 23 June 2025 (assessment visit 30 April 2025). Quoted under the Open Government Licence.
This assessment took place between 28 May and 4 June 2025. This service is a care home providing personal care to older people, some of whom live with dementia. At the time of our assessment there were 30 people using the service.
At our last inspection of the service, the provider was in breach of regulations relating to person-centred care, dignity and respect, safe care and treatment, premises and equipment, good governance and staffing. The provider had made improvements and was no longer in breach of regulations.
Read the full summary
Information about people’s needs had improved. People now received care and support focussed on their individual needs, including those related to their protected equality characteristics. Risks to people’s safety were better managed. Staff now had detailed information about how to reduce these risks and keep people safe. Actions had been taken to reduce risk to people posed by the environment. The safety of the environment was better maintained through regular servicing and maintenance of safety systems and equipment. Staffing levels had increased and staff were now provided with regular training and supervision to help them meet people’s needs. People’s medicines were better managed and they received these as prescribed. The staff team now made sure people’s privacy and dignity was maintained at all times. Governance systems were more effective and used regularly to check the safety and quality of the care and support provided to people. Learning from investigations of safety events was now shared with the staff team to help them continually improve their practice.
Systems were in place to protect people from risk of abuse. Recruitment practice was safe and only suitable staff were employed by the service. Infection risks were managed well and staff followed current practice.
Staff understood people’s rights and how these should be met. Staff made sure people understood their care and supported them to give their informed consent. People were treated equally, fairly, and supported to access care and support that met their needs. People’s care and risk management plans were reviewed regularly to ensure these remained safe and effective.
The service was managed well. People and staff were encouraged to raise concerns in confidence, and these were listened to and acted on. Staff were valued and supported with their wellbeing. There was a culture of learning, inclusivity and partnership working at the service, focused on supporting people to achieve positive outcomes.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement. At this assessment, the provider had made improvements and no longer in breach of regulations relating to relating to safe care and treatment, premises and equipment, good governance and staffing. The rating has changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question requires improvement. At this assessment, the provider had made improvements and no longer in breach of regulation relating to person centred care. The rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question requires improvement. At this assessment, the provider had made improvements and no longer in breach of regulation relating to dignity and respect. The rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last inspection we rated this key question requires improvement. At this assessment, the provider had made improvements and no longer in breach of regulation relating to person centred care. The rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement. At this assessment, the provider had made improvements and no longer in breach of regulation relating to good governance. The rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 11 South Norwood Hill, South Norwood, London, SE25 6AA |
|---|---|
| Neighbourhood | South Norwood, Croydon |
| Phone | 020 8771 2832 |
| Website | www.sanctuary-care.co.uk/care-homes-london/manse-residential-care-home |
| Registered manager | Nitin Paupiah |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 12 January 2024 (opens the Care Quality Commission website) Latest assessment published 23 June 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sanctuary Care LimitedBrand: Sanctuary Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04231521 (opens Companies House) |
Sanctuary Care Limited runs 17 services in London. 17 are rated Good or Outstanding.
Other services run by Sanctuary Care Limited
- G Aashna House Residential Care Home Care home, LambethGood
- G Ashgreen House Residential and Nursing Home Care home with nursing, GreenwichGood
- G Athlone House Nursing Home Care home with nursing, WestminsterGood
- G Birchwood Residential Care Home Care home, RedbridgeGood
- G Chadwell House Residential Care Home Care home, RedbridgeGood
- G Forest Dene Residential Care Home Care home, RedbridgeGood
Nearest alternatives
- – Acacia Care Centre Care home with nursing, 0.1 miles awayNot yet rated
- I Whitworth Lodge Care home, 0.2 miles awayInadequate
- G Qualities Services Ltd Care home, 0.4 miles awayGood
- G Qualities Services Ltd - 17 Kings Road Care home, 0.4 miles awayGood
- G R-H-P Outreach Services - South Norwood Hill Care home, 0.5 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does The Manse Residential Care Home provide nursing care?
- No. The Care Quality Commission lists The Manse Residential Care Home as a care home without nursing.
- How many beds does The Manse Residential Care Home have?
- The Care Quality Commission's register lists 35 beds at The Manse Residential Care Home.
- When was The Manse Residential Care Home last inspected?
- The Care Quality Commission's latest rating for The Manse Residential Care Home was published on 23 June 2025.
- Who runs The Manse Residential Care Home?
- The Manse Residential Care Home is run by Sanctuary Care Limited. It runs 17 services in London.
- What is The Manse Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 June 2025.