Highfield Manor Care Home

We found the following examples of good practice

•Temperatures were taken on entry and individual hand sanitizer bottles were given to visitors. A care home visiting form was completed to screen for symptoms prior to entry. This included contact details for "test and trace," should there be a necessity to do so. • Although local restrictions were in place at the time of the inspection, alternative measures such as video calls, emails and letters were utilised to update and maintain contact with family and friends. The service had sent complimentary thank you cards to relatives thanking them for their support and understanding about the restrictions in place. • The provider complied with shielding and social distancing rules. We observed clear signage and procedures regarding isolation when people were re-admitted back to the home from hospital settings and staff were trained on how to keep people safe from the risk of infection. Personal protective equipment (PPE) was used effectively to safeguard staff and people using the service and national guidance was implemented. • Risk management strategies were thorough. We saw evidence of risk assessments for people at high risk, including black and minority ethnic staff. Measures were in place to reduce the risks to people's health and safety. • The environment was clean and hygienic. Cleaning schedules had been increased and environmental audits which were regularly undertaken, had been expanded to ensure they were robust.

Further information is in the detailed findings below.

The five questions we ask about services and what we found