Heywood Court Care Home

Risks to people and staff were well managed. All required health and safety checks were taking place. There were safe systems of staff recruitment and there were sufficient staff to meet people's needs. Medicines were stored and administered safely. The risks associated with COVID-19 were well managed.

People's needs were assessed, clear support plans and risk assessments were in place to guide staff. Staff received the induction, training and support they needed to carry out their roles effectively. People's food likes, dislikes and preferences were respected. The home was clean and there were a variety of communal rooms available to enable people to spend time with others but in smaller groups. Staff worked closely with other agencies to ensure people's needs were met.

Staff treated people with kindness and respect. Throughout the inspection we observed staff to have a friendly, caring and compassionate approach. Staff knew people well and had empathy and fondness for the people who lived at the home. They spoke respectfully to people and gained consent before providing support.

There were regular meetings for people who used the service to express their views and suggest activities and changes within the home. Activities were taking place but were not yet at pre COVID-19 pandemic levels of choices or community involvement. Plans were in place to increase the range of activities on offer. The service was following the Accessible Information Standard. There was an appropriate system in place to manage complaints.

The registered manager and provider had good oversight of the service. There was a range of quality monitoring, auditing and oversight. Audits and spot checks were thorough, and records demonstrated any issues identified were addressed. All staff spoke positively about the registered manager, the way the service was run, and the quality of the care and support people received. Staff felt supported and valued and were positive about the changes with the new provider.