Highfield House Care Home

We found the following examples of good practice

● Staff undertook health screening and temperature checks prior to entry. National lockdown measures on visiting were in place at the time of the inspection and there was a booking system in place for window visits. ● The home was clean and hygienic and the service had two infection control and prevention leads, who were responsible for sharing good practice. ● National guidance was followed on the use of personal protective equipment and the service had sufficient stock. There was prominent signage throughout the home reminding people of social distancing and posters displaying hand washing techniques. ● There were good lines of communication in place, with families being updated by phone, email and videocalls. The service had also created a life in lockdown book, illustrated with pictures. This documented activities that people had taken part in during the lockdown and was shared with relatives. ● Staff and residents were taking part in regular covid 19 testing and the vaccination programme. Risk assessments had been carried out on people and staff belonging to higher risk groups and actions taken to reduce the risks.

Further information is in the detailed findings below

The five questions we ask about services and what we found