The Fairways
- Care home
- 60 beds
- No nursing
- Dementia care
- Registered since 2013
- Chippenham, Wiltshire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
2 months
since the latest rating was published.
15 of 151
rated care homes in Wiltshire are rated Requires improvement, like this one.
The Fairways: inspection record
Rated Requires improvement in September 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: United Response - 74 Oaklands (Good, 0.7 miles away) and 13 Greenway Park (Outstanding, 0.9 miles away).
Nearest care homes:
- – Cepen Lodge Not yet rated, less than 0.1 miles away
- G United Response - 74 Oaklands Good, 0.7 miles away
- – Ferfoot Care Home Not yet rated, 0.9 miles away
- O 13 Greenway Park Outstanding, 0.9 miles away
- O 79 Malmesbury Road Outstanding, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 September 2026 (assessment visit 18 June 2026). Quoted under the Open Government Licence.
Date of assessment: 16 to 22 July 2026. The Fairways is a care home providing accommodation with personal care for up to 60 people. It provides care to adults over 65 years, people with physical disabilities, sensory impairment, dementia and people with mental health conditions. At the time of this assessment there were 56 people using this service.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Governance systems were not effective in assessing and monitoring quality and safety. Quality checks were not always identifying shortfalls and driving improvement where needed. Provider systems were not always being followed to make sure actions were taken when people had incidents or accidents. This meant there were times where follow up actions to help keep people safe were not taken.
The environment was in need of maintenance and decoration. Furniture was not always fit for purpose as there were many cushions missing and we observed some items were badly stained. The service was not always clean and free from odours.
Staff had been recruited safely and trained, however there was not enough of them to meet people’s needs. New staff had an induction when they commenced work and refresher training and support was regularly provided. Agency staff were being used but checks for their suitability and training were not being consistently carried out.
Care plans were not always having effective checks for quality. Information recorded was at times inaccurate or conflicting. Risk management plans had not always been put in place to help staff know how to provide safe care and support. Medicines had not always been managed safely.
Complaints had been recorded and responded to within the provider timescales. People were asked for their views about the care and support; however, actions had not always been taken to respond to people’s feedback.
There was not a registered manager in post. There had been changes in management prior to our assessment which had confused people and relatives about who was managing the service. An acting home manager was in place whilst the provider recruited a new registered manager. Staff said they enjoyed their work and could approach the temporary manager with any ideas or concerns.
We found 2 breaches of legal regulations for premises and equipment and good governance.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to premises and equipment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 1 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 September 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 1 September 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 1 September 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 17 August 2019. Latest assessment published 1 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Methodist HomesBrand: Methodist Homes
- Ownership type
- Organisation
- Companies House number
- 04043124 (opens Companies House)
- Charity number
- 1083995
Methodist Homes runs 93 services in England, 11 of them in the South West. 83 are rated Good or Outstanding and 10 are rated Requires improvement or Inadequate.
Other services run by Methodist Homes
- O Briar Hill House Outstanding. Care home with nursing, Staffordshire, West Midlands
- O Horfield Lodge Outstanding. Care home with nursing, Bristol
- O Mapplewell Manor Outstanding. Care home, Barnsley, Yorkshire and the Humber
- O Queens Court Outstanding. Care home, Cambridgeshire, East of England
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does The Fairways provide nursing care?
- No. The Care Quality Commission lists The Fairways as a care home without nursing.
- How many beds does The Fairways have?
- The Care Quality Commission's register lists 60 beds at The Fairways.
- When was The Fairways last inspected?
- The Care Quality Commission's latest rating for The Fairways was published on 1 September 2026.
- Who runs The Fairways?
- The Fairways is run by Methodist Homes. It runs 93 services in England, 11 of them in the South West.
- What is The Fairways's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 September 2026.
Contact
- Phone
- 01249 461239
- Address
- Malmesbury Road, Chippenham, SN15 5LJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: United Response - 74 Oaklands (Good, 0.7 miles away) and 13 Greenway Park (Outstanding, 0.9 miles away).
Nearest care homes:
- – Cepen Lodge Not yet rated, less than 0.1 miles away
- G United Response - 74 Oaklands Good, 0.7 miles away
- – Ferfoot Care Home Not yet rated, 0.9 miles away
- O 13 Greenway Park Outstanding, 0.9 miles away
- O 79 Malmesbury Road Outstanding, 0.9 miles away