Wistaston House
- Care home
- 7 beds
- No nursing
- Registered since 2019
- Crewe, Cheshire East, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2019.
3 years
since the latest rating was published.
18 of 88
rated care homes in Cheshire East are rated Requires improvement, like this one.
Wistaston House: inspection record
Rated Requires improvement in November 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Belong Crewe Care Village (Outstanding, 0.6 miles away) and Station House (Good, 1.2 miles away).
Nearest care homes:
- RI Danebank Requires improvement, 0.4 miles away
- O Belong Crewe Care Village Outstanding, 0.6 miles away
- – Alexandra Mill Not yet rated, 1 mile away
- G Station House Good, 1.2 miles away
- G Telford Court Nursing Home Good, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 17 November 2023. Quoted under the Open Government Licence.
Wistaston House is a residential care home providing personal care to up to 7 people. At the time of the inspection 6 people lived at the home. The service offered a home like environment, each bedroom had its own en-suite shower room. There were a number of communal areas including a bathroom, lounge, kitchen, dining room, conservatory and a large garden area.
What inspectors found
Right Support: Improvements were needed to ensure medicines were managed safely. The providers policy needed updating to ensure that staff are clear regarding their responsibilities in this area.
Read the rest of CQC's summary
Support plans were in place which provided guidance for staff on how a person wished to receive their care. However, improvements were required to ensure that information relating to risk was up to date and reflective of people's care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Safe recruitment processes were followed. Staff received on-going training and development to support them in their roles.
People told us they felt safe living at Wistaston House. People were encouraged to have choice; support was personalised to their wishes.
Right Care: People were positive about the care and support they received. People were treated with dignity and respect by staff who were knowledgeable about their support needs.
People were supported to be as independent as possible in the home and, where possible, out in the community. Where new staff had been recently employed, staff recognised people as individuals and developed good working relationships with people, understanding their care needs and how best to support them in these areas.
Staff spoke passionately regarding the people they supported and working for the provider.
Relatives were complimentary regarding the service and support given to people. This included support to ensure that loved ones have regular face to face contact with them.
Right Culture: We identified areas of improvements were required regarding documentation of medicines, MCA, support plans and checks that the provider makes in the service.
People were positive about relationships with staff and told us staff treated them as individuals. People were encouraged to have choice and control of their lives. Staff supported people promoting independence, which was observed throughout the inspection.
Overall Staff gave positive feedback regarding working at Wistaston House and the leadership of the home, this included the support given from the provider's senior leaders.
The manager, senior leaders and staff demonstrated a person-centred culture which focused on meeting people's individual needs. The manager was passionate and committed to developing individualised support and to make continued improvements.
Questions to ask when you visit
- Safe was rated Requires improvement on 17 November 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 17 November 2023. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Hilary Minshull
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 17 November 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Heathcotes Care LimitedBrand: Ivolve Group Limited
- Ownership type
- Organisation
- Companies House number
- 05232834 (opens Companies House)
Heathcotes Care Limited runs 53 services in England, 7 of them in the North West. 44 are rated Good or Outstanding, 7 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Heathcotes Care Limited
- O Bridlington Outstanding. Care home, East Riding of Yorkshire, Yorkshire and the Humber
- O Larkrise Outstanding. Care home, Sutton, London
- G Agbrigg and Sandal Good. Care home, Wakefield, Yorkshire and the Humber
- G Alverthorpe Good. Care home, Wakefield, Yorkshire and the Humber
Getting help from Cheshire East Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cheshire East Council
- Ask for a care needs assessment
- Phone: 0300 123 5010. Out-of-hours emergencies: 0300 123 5022
- Support for carers
- Paying for care: Cheshire East Council
Checked on the council's website, November 2026.
Common questions
- Does Wistaston House provide nursing care?
- No. The Care Quality Commission lists Wistaston House as a care home without nursing.
- How many beds does Wistaston House have?
- The Care Quality Commission's register lists 7 beds at Wistaston House.
- When was Wistaston House last inspected?
- The Care Quality Commission's latest rating for Wistaston House was published on 17 November 2023.
- Who runs Wistaston House?
- Wistaston House is run by Heathcotes Care Limited. It runs 53 services in England, 7 of them in the North West.
- What is Wistaston House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 November 2023.
Contact
- Phone
- 01270 560120
- Address
- 551 Crewe Road, Wistaston, Crewe, CW2 6PU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Belong Crewe Care Village (Outstanding, 0.6 miles away) and Station House (Good, 1.2 miles away).
Nearest care homes:
- RI Danebank Requires improvement, 0.4 miles away
- O Belong Crewe Care Village Outstanding, 0.6 miles away
- – Alexandra Mill Not yet rated, 1 mile away
- G Station House Good, 1.2 miles away
- G Telford Court Nursing Home Good, 1.3 miles away