Northleach Court Care Home

At the time of inspection Northleach Court Care Home with Nursing was undergoing building work to expand and improve the premises.

People were supported in the management and administration of their medicines. As part of the inspection the provider was reviewing their processes around patch application for some people. Staff followed safe infection control practices and had access to personal protective equipment (PPE).

The provider was reviewing their recruitment policy to ensure a consistent approach when staff had worked both abroad and in the UK. Staff received induction, training and supervision to support them in their roles.

People felt safe living at the service and were protected from the risk of abuse or harm.

People's needs and risks were assessed and regularly reviewed to reflect their changing needs. People's risk management plans were detailed and individualised to each person.

Staff spoke passionately about their role in delivering good quality care to people in the service. People and their relatives felt staff were caring and kind.

The service adopted an open culture where good practice was celebrated and areas of improvement were shared and learned from.

The service had a number of systems in place to monitor the quality of care and safe running of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.