Henning Hall

We found the provider had a proactive culture of safety. Staff listened to concerns about safety, investigated, and reported safety events. Lessons were usually learnt to identify and embed good practice. Managers had reviewed procedures to embed good practice following the specific incident. Regular staff meetings were held and had been increased with lessons learnt discussions included. Staff told us they felt able to raise any concerns with managers. Systems had been reviewed and actions implemented to ensure information was shared with and followed by staff. Staff provided care to meet people’s needs that was safe, supportive, and enabled people to do the things that mattered to them. However, aspects of recording relating to the management of risks needed to be more robust. People’s care plans included detailed information about their preferences and how to support them to achieve their identified outcomes. Staff kept people’s care plan under review. The provider and registered manager had a range of quality monitoring processes in place, which had identified some areas for ongoing improvement.