St Mary's Care Home
- Care home
- 53 beds
- Nursing care
- Dementia care
- Registered since 2019
- Acklam, Middlesbrough, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
6 months
since the latest rating was published.
2 of 41
rated care homes in Middlesbrough are rated Requires improvement, like this one.
St Mary's Care Home: inspection record
Rated Requires improvement in April 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Loxley Chase (Good, less than 0.1 miles away) and The Avenue Community Nursing Home (Good, 0.1 miles away).
Nearest care homes:
- G Loxley Chase Good, less than 0.1 miles away
- G The Avenue Community Nursing Home Good, 0.1 miles away
- G Ascot Nursing Home Good, 0.1 miles away
- – Supporting Hands NE Limited Not yet rated, 0.3 miles away
- G Windermere Grange Care Home Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 April 2026 (assessment visit 30 December 2025). Quoted under the Open Government Licence.
Date of Assessment: 4 February to 10 March 2026.
The service is a nursing home providing support to adults of all ages living with learning and physical disabilities. It also supports older people and people living with a dementia.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This assessment was carried out because of the rating and breach of legal regulation found at our previous visit. These breaches related to the good governance and management of the service and person-centred care. At this latest assessment we found a breach of legal regulation in relation to consent and a continuing breach of regulation in relation to good governance.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The environment did not yet reflect best practice for smaller, homely settings and the current size and layout remained inconsistent with ‘Right support, right care, right culture’ guidance. Action was being taken to address this, but it had not been embedded when we visited. Premises safety was not always assured and we found shortfalls in mental capacity and best interests decisions, including a serious incident where a person left the home unsupervised overnight. Governance systems had not consistently identified or addressed all concerns. Training on supporting people with a learning disability and autistic people was not yet at the required level for all staff, but action was taken to address this during the assessment.
People, relatives and staff were overwhelmingly positive about the day‑to‑day support, describing kind and caring staff, strong relationships and a culture where the registered manager and deputy were visible and approachable. People were supported to attend college, do voluntary work and take part in a wide range of activities, including work to develop independent living skills. External professionals reported notable improvements for some individuals and local authority reviewers and learning disability teams described a vibrant, friendly atmosphere.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in continuing breach of legal regulation in relation to governance.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to consent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in continuing breach of legal regulation in relation to governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 23 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 23 April 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 23 April 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Anthony Dulson
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 17 March 2022. Latest assessment published 23 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- SUSASH Middlesbrough Ltd
- Ownership type
- Organisation
- Companies House number
- 11496752 (opens Companies House)
SUSASH Middlesbrough Ltd runs 3 services, all in the North East. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by SUSASH Middlesbrough Ltd
- G Ascot Nursing Home Good. Care home with nursing, Middlesbrough
- G Loxley Chase Good. Care home, Middlesbrough
Getting help from Middlesbrough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Middlesbrough Council
- Ask for a care needs assessment
- Phone: 01642 065070, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm (press 1, then 1 again)
- Support for carers
- Paying for care: Middlesbrough Council
Checked on the council's website, November 2026.
Common questions
- Does St Mary's Care Home provide nursing care?
- Yes. The Care Quality Commission lists St Mary's Care Home as a care home with nursing.
- How many beds does St Mary's Care Home have?
- The Care Quality Commission's register lists 53 beds at St Mary's Care Home.
- When was St Mary's Care Home last inspected?
- The Care Quality Commission's latest rating for St Mary's Care Home was published on 23 April 2026.
- Who runs St Mary's Care Home?
- St Mary's Care Home is run by SUSASH Middlesbrough Ltd. It runs 3 services, all in the North East.
- What is St Mary's Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 April 2026.
Contact
- Phone
- 01642 820851
- Address
- 1-3 The Crescent, Middlesbrough, TS5 6SD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Loxley Chase (Good, less than 0.1 miles away) and The Avenue Community Nursing Home (Good, 0.1 miles away).
Nearest care homes:
- G Loxley Chase Good, less than 0.1 miles away
- G The Avenue Community Nursing Home Good, 0.1 miles away
- G Ascot Nursing Home Good, 0.1 miles away
- – Supporting Hands NE Limited Not yet rated, 0.3 miles away
- G Windermere Grange Care Home Good, 0.3 miles away