Manor Hall Nursing Home
- Care home
- 44 beds
- Nursing care
- Registered since 2019
- Eastbourne, East Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2016, most recently Good in December 2025.
10 months
since the latest rating was published.
214 of 258
rated care homes in East Sussex are rated Good, like this one.
Manor Hall Nursing Home: inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Sunnyhill Residential Care Home Good, 0.3 miles away
- G Ashgrange House Good, 0.3 miles away
- G Beeches Retirement Hotel Good, 0.3 miles away
- G 4 Mill Road Good, 0.4 miles away
- G Shandon House Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 December 2025 (assessment visit 18 November 2025). Quoted under the Open Government Licence.
Date of assessment, 27 November to 05 December 2025.
Manor Hall is a care home providing accommodation, nursing care and personal care for up to a maximum of 43 people of all ages. The service provides support to people who live with a range of health conditions such as, general frailty, living with Dementia, Alzheimer’s, Parkinson’s Disease, Huntington’s Disease, and mental health illness. There were also 7 beds dedicated for discharge to assess from the hospital, before going home or to another service. At the time of inspection there were 34 people living in the home.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We undertook this responsive assessment to check on specific concerns we had received about peoples' safety and well-being, the culture and the management of risk in the service.
We did not identify any significant issues during this assessment and the service has retained their rating of Good.
People and staff told us they would feel confident to raise any concerns and that these would be responded to by the management team. The provider had liaised with external health professionals to provide joined up care and treatment for people. This had promoted safe transitions for people moving between different services. People received safe care from a sufficient number of suitably trained staff. Staff managed risks safely, responsively and effectively. The home was clean and well maintained and provided a comfortable and safe environment. People enjoyed their meals and were supported by staff to follow a healthy lifestyle. Staff treated people with kindness and compassion, and there was a positive and friendly culture in the service. Systems were in place that allowed people, relatives and staff to speak up and have their voices heard. The provider had good governance systems in place to ensure any improvements required were identified and actioned. Staff felt the management team were open and approachable, and there were regular opportunities for staff and management to discuss incidents or areas for improvement within the service to ensure lessons were learnt.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Jacqueline O'Callaghan
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 3 February 2022. Latest assessment published 17 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- South Care Homes Ltd
- Ownership type
- Organisation
- Companies House number
- 10919011 (opens Companies House)
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Manor Hall Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Manor Hall Nursing Home as a care home with nursing.
- How many beds does Manor Hall Nursing Home have?
- The Care Quality Commission's register lists 44 beds at Manor Hall Nursing Home.
- When was Manor Hall Nursing Home last inspected?
- The Care Quality Commission's latest rating for Manor Hall Nursing Home was published on 17 December 2025.
- Who runs Manor Hall Nursing Home?
- Manor Hall Nursing Home is run by South Care Homes Ltd.
- What is Manor Hall Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 December 2025.
Contact
- Phone
- 01323 722665
- Address
- Borough Lane, Eastbourne, BN20 8BB Map (opens Google Maps)
Compare nearby
- G Sunnyhill Residential Care Home Good, 0.3 miles away
- G Ashgrange House Good, 0.3 miles away
- G Beeches Retirement Hotel Good, 0.3 miles away
- G 4 Mill Road Good, 0.4 miles away
- G Shandon House Good, 0.4 miles away