19 Barkla Close

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Staff supported people with their medicines in a way which promoted their independence and achieved the best possible health outcome. Medicines were managed safely. As people were only at 19 Barkla Close for short stays the rooms were not personalised, but the house was homely, and people could bring items from home with them. Staff enabled people to participate in daily living tasks and promoted their independence. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

People were supported to have maximum choice and control of their lives throughout their stay and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People's care, treatment and support plans reflected their range of needs and this promoted their individuality, wellbeing and enjoyment of life. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff understood and responded to people's individual needs. Staff received training and support to provide care effectively. People were provided with meals and drinks to maintain their wellbeing. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. People could take part in activities of their choosing in the home or in the wider community and pursue their own interests.

Right Culture: People were empowered and their families were comfortable with them staying at 19 Barkla

Close because of the ethos, values, attitudes and behaviours of the management and staff. The stable management and staff team supported people to receive consistent care from staff who knew them well. This meant people received compassionate and empowering care which was tailored to their needs.