The Oaks Residential Home

People told us there were enough staff and they received care that was un-rushed. People told us they thought staff were well trained and had the skills to provide for their care needs.

People told us, "It is a very happy and relaxed home, I think it is excellent. We have our hair done, we play the lottery and we play games."

People received their medicines as prescribed, in a safe and timely way, from staff who were adequately trained.

People were supported to maintain a balanced diet and mealtimes were a pleasant experience.

People's care plans were person centred and staff had the information they needed to respond to people's health conditions. Technology was used to reduce risk for people and to support them to be as independent as possible.

People were supported to maintain hobbies and interests and family and friends were welcomed to visit.

The service was well led, people had the opportunity to give their views about how the service was run. Staff felt well supported by the management team. Systems were in place to monitor accidents, incidents and complaints to learn lessons and make improvements.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People were supported to experience new opportunities by accessing different activities. People's independence and inclusion was supported, and people could access all the facilities in the home and in the local community. People were offered choice of what care they received and what they did on a daily basis.

The service was working within the principles of the Mental Capacity Act. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.