Beach View

Staff received training and support to carry out their roles and worked well with other healthcare professionals. People's needs were assessed before they were admitted and their healthcare, eating and drinking needs were well managed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The design of the building presented a challenge, especially to those who might be living with dementia. The refurbishment programme aimed to ensure that the building would be better appointed with ensuite facilities, wet rooms and increased leisure opportunities.

Staff demonstrated a kind and caring attitude and relationships appeared good. People told us their privacy and dignity were maintained. People, and their representatives or family members, were consulted on all aspects of the care provided.

Care was person centred and care plans contained detailed information about people's needs and preferences. Activities were limited due to the ongoing building works but suitable one to one provision had been made. People's care needs and preferences for the end of their life had been discussed with them and recorded.

Leadership and governance was strong and had enabled the staff to cope well during the refurbishment programme which had been very disruptive. Systems and processes were in place to monitor the safety and quality of the service and to benefit and enhance people's lives. Plans were in place for ongoing improvement and innovation.