Bagshot Park Care Centre

People's medicines were managed safely, and staff knew how to support people appropriately with their medical conditions. People told us they had access to healthcare professionals when they needed this. Feedback from healthcare professionals and care records we reviewed confirmed this.

There were plans in place in the event of an emergency evacuation. Staff had completed individual personal emergency evacuation plans for people.

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Care assessments were person-centred and included information on risks associated with people's care. People and their relatives told us the food and drinks on offer were of a good standard.

Staff had received regular training and supervisions to perform their roles effectively. People and their relatives told us they felt staff were appropriately trained. Staff were supported with their progression; and supervisions included discussions around personal and professional development. Staff worked well with healthcare professionals to achieve positive outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The premises were accessible throughout and adapted to people's needs.

There were systems in place to monitor the quality of the care provided. The registered manager undertook regular audits, and the provider supported the registered manager appropriately. People and their relatives told us they knew how to complain and that the registered manager would listen to their concerns. They

told us that they were given the opportunity to feed back on the service and attend meetings.

People, their relatives and staff told us that there was a positive atmosphere at the service which engaged them. They told us that the service was managed effectively and spoke positively of the registered manager and staff.