Pax Hill Residential Home EMF Unit

We found the following examples of good practice.

The home had set up a visiting pod in one of their ground floor bedrooms which had patio doors to the garden. The bedroom had been divided by a floor to ceiling Perspex screen and an intercom fitted. This enabled the visitor to enter the pod from outside the home and the person to enter the pod from inside the home thus preventing possible infection being brought in from outside.

Staff facilitated regular contact with people's families. They had used technology to enable two people to celebrate their birthdays with their family members from all over the country. Staff had decorated the home's cinema and used the projector screen so people could chat to their family whilst being supported to open their presents.

The service had a bedroom on the top floor, at the end of a corridor, which they used for anyone newly admitted to self-isolate. There was a small lounge adjacent, with a view, which was for the person's sole use. This enabled them to access a larger, calm space, whilst self-isolating.

Staff had identified a space they could use with people living with dementia who could not understand the need to stay in their bedroom in the event of a COVID-19 outbreak. This would enable staff to support them to walk in one designated area.

The provider had supported staff well through the pandemic with the provision of bonuses to recognise their commitment and input. Staff's uniforms were washed on-site to prevent the spread of infection. Staff had access to a shower and were provided with their meals by the provider. Staff had been supplied with meals from their cultural background where preferred, to suit their tastes.

The five questions we ask about services and what we found