Hill Ash House Care Centre

Hill Ash House Care Centre accommodates 36 people in one adapted building in the village of Dymock. At the time of our inspection there were 28 people living at the home.

People and their relative spoke positively about the staffing team and the leadership in the home.

People were supported by a consistent staffing team who understood their needs and how to protect them for avoidable harm. Care documentation and risk assessments were in place, which provided staff with guidance on how to meet people's needs and manage identified risks.

People were supported to receive their medicines safely and as prescribed.

People were supported by staff who had been trained and supported to meet their needs.

The service had infection control processes and systems in place to reduce the risk of people contracting COVID-19.

Managers promoted a culture which enabled people, their representatives and staff to feel comfortable in giving feedback, raising a concern or where needed, to make a complaint.

There were quality monitoring systems and processes in place to ensure outcomes for people remained positive and that the service remained compliant with necessary regulations. Since our last inspection we found improvements were made to ensure that audits were fully effective in identifying and addressing quality and safety concerns in areas of infection control and staff recruitment.