Pingley Court Care Home

Risks identified with people's health, medical and care needs had been assessed and documented with clear guidance on how to minimise the risk to keep people safe. People received their medicines safely and as prescribed. Systems and processes were in place to keep people safe

Staff were recruited safely and there were enough of them to keep people safe and to meet their care needs. Staff received appropriate training, which was relevant to their role and people's needs. Staff were supported by the management team and received formal supervisions where they could discuss their on- going development needs.

People's needs were assessed. Care was planned and delivered in a person-centred way, in line with legislation and guidance. People were supported to eat a healthy balanced diet. A range of activities were on offer to keep people occupied, according to their individual interests. Complaints and concerns were well managed, and the manager took prompt action to address any issues we raised during the inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive culture throughout the service which focused on providing personalised care. The provider had systems in place to monitor and improve the quality and safety of the service provide.