Norton Lees Hall & Lodge
- Care home
- 80 beds
- Nursing care
- Dementia care
- Registered since 2024
- Beauchief, Sheffield, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2023.
1 month
since the latest rating was published.
15 of 107
rated care homes in Sheffield are rated Requires improvement, like this one.
Norton Lees Hall & Lodge: inspection record
Rated Requires improvement in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Sheffield City Council - 136d Warminster Road Short Breaks (Good, less than 0.1 miles away) and Woodseats and Norton (Good, 0.2 miles away).
Nearest care homes:
- G Sheffield City Council - 136d Warminster Road Short Breaks Good, less than 0.1 miles away
- G Woodseats and Norton Good, 0.2 miles away
- G Holmwood Nursing Home Good, 0.3 miles away
- G Scarsdale Grange Nursing Home Good, 0.4 miles away
- G Pingley Court Care Home Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 September 2026 (assessment visit 9 June 2026). Quoted under the Open Government Licence.
Date of Assessment: 14 July to 4 August 2026. The service is a care home providing personal and nursing care to older people, younger people and people living with dementia. The service can support up to 80 people. At the time of our assessment 73 people were using the service.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
A new provider registered the service in November 2024 and the rating of requires improvement was inherited from the old provider. We carried out an assessment looking at all quality statements to be able to provide an overall rating for the service. Risks associated with people’s care were mainly identified, but not always managed, to keep people safe. We found care plans did not always reflect people’s current needs and lacked detail to be able to move and handle people safely. We identified concerns with the environment and infection control. Following our visit, we requested an action plan from the provider to ensure improvements were made.
There appeared to be sufficient staff available to meet people's needs. However, we saw care staff carrying out numerous non-care duties, which impacted on the support people received. All staff we spoke with raised concerns regarding staffing levels. They were expected to do cleaning, meal service, clearing and laying tables and some laundry duties. Staff told us staffing levels were not suitable to keep people safe. Staff did not always encourage people to maximise their independence and promote their health and well-being. We saw staff lacked direction; were task orientated and did not always work together as a team.
There was lack of governance and oversight, which had not identified shortfalls. Staff did not feel listened to, respected or valued. Staff felt their wellbeing was not considered, and many told us they were very stressed and anxious due to the workload expected of them.
A new manager had been appointed, and a new operations manager was overseeing the service. They were both aware of all the issues we had identified and were developing a robust action plan, improved governance systems, supervision systems for staff, training and mentoring, and better communication to address the issues and drive improvements.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment of this key question under the new provider. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment and staffing.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment of this key question under the new provider. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment of this key question under the new provider. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. This is the first assessment of this key question under the new provider. This key question has been rated requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment of this key question under the new provider. This key question has been Requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 15 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 15 September 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 15 September 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 15 September 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Agincare Homes (North) LimitedBrand: Agincare
- Ownership type
- Organisation
- Companies House number
- 11153408 (opens Companies House)
Agincare Homes (North) Limited runs 4 services in England, 1 of them in Yorkshire and the Humber. 1 is rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Agincare Homes (North) Limited
- G Foylebank Care Home Good. Care home, Derby, East Midlands
- RI Nightingale Care and Nursing Home Requires improvement. Care home with nursing, Derby, East Midlands
- RI Regency Care Home Requires improvement. Care home, Derby, East Midlands
Getting help from Sheffield City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sheffield City Council
- Ask for a care needs assessment
- Phone: 0114 273 4908
- Support for carers
- Paying for care: Sheffield City Council
Checked on the council's website, November 2026.
Common questions
- Does Norton Lees Hall & Lodge provide nursing care?
- Yes. The Care Quality Commission lists Norton Lees Hall & Lodge as a care home with nursing.
- How many beds does Norton Lees Hall & Lodge have?
- The Care Quality Commission's register lists 80 beds at Norton Lees Hall & Lodge.
- When was Norton Lees Hall & Lodge last inspected?
- The Care Quality Commission's latest rating for Norton Lees Hall & Lodge was published on 15 September 2026.
- Who runs Norton Lees Hall & Lodge?
- Norton Lees Hall & Lodge is run by Agincare Homes (North) Limited. It runs 4 services in England, 1 of them in Yorkshire and the Humber.
- What is Norton Lees Hall & Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 September 2026.
Contact
- Phone
- 0114 258 6425
- Address
- 156 Warminster Road, Sheffield, S8 8PQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Sheffield City Council - 136d Warminster Road Short Breaks (Good, less than 0.1 miles away) and Woodseats and Norton (Good, 0.2 miles away).
Nearest care homes:
- G Sheffield City Council - 136d Warminster Road Short Breaks Good, less than 0.1 miles away
- G Woodseats and Norton Good, 0.2 miles away
- G Holmwood Nursing Home Good, 0.3 miles away
- G Scarsdale Grange Nursing Home Good, 0.4 miles away
- G Pingley Court Care Home Good, 0.5 miles away