Holmwood Nursing Home

We found the following examples of good practice.

Although currently closed to normal visits, the home had a robust process in place for facilitating controlled visits for people receiving end of life care. This included alternative entry points to limit access to the wider home, lateral flow tests, temperature checks and the provision of personal protective equipment (PPE).

Each person had an individual visiting risk assessment and plan which assessed the most appropriate way for people to communicate with their relatives; this included supported window visits, phone and video calls.

Where a person or their relatives health and wellbeing was adversely affected by no visits, or other methods of communication were not appropriate, this was be included in the risk assessment, and a plan was being developed to support indoor lateral flow social distance visits.

The home had corresponded closely with relatives, including reviewing people's care. Information had been sent to family to keep them up to date.

Robust processes had been introduced to minimise the risk of staff spreading infection. All staff changed into their uniforms upon arrival.

The home had effective cleaning procedures in place. Schedules had been updated to ensure frequent touch points, such as handles and handrails, were sanitised regularly throughout the day.

Staff had completed infection control, PPE and hand washing training. The home had two infection control champions who completed spot checks to ensure staff washed their hands appropriately and wearing correct PPE. The home also completed regular competency checks for donning and doffing PPE.

The five questions we ask about services and what we found