Greenway House Residential Home

There were systems in place to ensure lessons were learnt when things went wrong. There were procedures in place to protect people from potential harm. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice.

People were happy with the staff and the way the home was run. They were treated in a kind and caring way, both their privacy and dignity were considered and they were offered choices. People were encouraged to remain independent.

People had access to health professionals and received care based on their accessed needs. Their preferred methods of communication were considered along with their preferences. People enjoyed the food and had the opportunity to participate in activities they enjoyed.

There were systems in place to monitor the quality in the home and this information was used to make improvements. The provider sought feedback from people who lived in the home and their families and used this to make changes.