Verwood House Care Home

At the last inspection, we found a breach in regulations relating to systems to monitor and improve the quality and safety of the service. These issues had been fully addressed at this inspection.

Care was personalised and met individual needs. Staff knew people very well, cared about them and understood their care and support needs as well as the risks people faced.

People's needs were regularly assessed and reviewed in detail and action was taken to respond to people's changing needs. People received their medicines when they were needed and in ways that suited them.

There were enough staff to meet people's needs. Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. We have made a recommendation about one of the checks that is completed.

Staff received induction training and support that enabled them to carry out their roles positively and effectively. They had also completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice.

Following a recent programme of refurbishment, the home was well decorated, furnished and equipped. Staff understood the importance of cleanliness and infection control. The home was clean and well maintained throughout and appropriate measures had been put in place to manage the risks associated with Covid-19.

The service had a quality assurance system in place to enable the quality of care people received to be monitored. There were numerous audits and checks carried out. Information from these was analysed and where any issues or concerns had been identified, action had been taken to address these.