Two Wells

Family, friends and professionals visiting the service were required to carry out a rapid lateral flow devise test on the day and were issued appropriate PPE. Professionals and contractors were also required to evidence they had been vaccinated or had an exemption.

Staff supported people living at Two Wells to understand the current Government guidance in relation to the COVID-19 pandemic. This was communicated at a manner and pace suitable to the person, and ensured they were well informed to make the decision to test and be vaccinated.

People told us they felt safe and well cared for and were proud to have daily cleaning tasks to ensure their home was clean and safe.

People were comfortable with staff and visitors wearing masks and understood it was to prevent the spreading of infection.

People were encouraged to socially distance, whilst being mindful of the need for a homely environment.

People were admitted safely (in line with current guidelines and policy) a relative told us they were fully involved in the process and were impressed at the level of cleanliness at the home, whilst it being homely.

Risks assessments had been completed for outings away from the home, people receiving visitors and admissions. Risk assessments demonstrated that government requirements were being met whilst ensuring people's rights and freedoms were upheld.

The premises and equipment were visibly clean and in good order. Regular cleaning schedules and audits showed these were effective.

Policies and procedures were in line with current government guidance and used to inform staff, people and their families. Governance arrangements ensured that IPC policies and procedures were met.

The five questions we ask about services and what we found