Malsis Hall - Mental Health Care Home with Nursing
- Care home
- 51 beds
- Nursing care
- Registered since 2019
- Sutton-in-Craven, North Yorkshire, Yorkshire and the Humber
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
First rated Good in 2021, most recently Requires improvement in January 2024.
18 months
since the latest rating was published.
86%
of rated care homes in North Yorkshire are Good or Outstanding (80% across Yorkshire and the Humber, 83% across England).
Malsis Hall - Mental Health Care Home with Nursing: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: UBU - Cragmere (Good, 0.2 miles away) and Townend Close (Good, 0.7 miles away).
Nearest care homes:
- G UBU - Cragmere Good, 0.2 miles away
- RI Beanlands Nursing Home Requires improvement, 0.6 miles away
- G Townend Close Good, 0.7 miles away
- G Beech Grove Good, 0.8 miles away
- RI Sutton Hall and Lodge Requires improvement, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 15 April 2025 (assessment visit 30 January 2025). Quoted under the Open Government Licence.
We visited the service between 6 and 11 March 2025.
This service is a care home with nursing providing care to younger adults, older adults and people with mental health conditions. The service can support up to 35 people. At the time of inspection, there were 26 people using the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service did not always make sure the management of medicines and treatments were safe. The records did not always support staff to safely administer medicines While improvements had been made, we found the quality of record keeping was not always consistent. For example, some people continued to not always have consent recorded and people who were unable to make their own decisions did not always have mental capacity assessments and best interest decisions in place. We found not everyone had up to date risk assessments in place.
We found the living environment to be clean, tidy and hygienic and there were enough staff to provide safe care. We found staff had up to date training and they were safely recruited and inducted. Leaders had a shared vision with staff of improvement needed to make sure people living at the service received high quality care. Leaders were visible in the service, and they had a clear plan to drive improvement and consistency.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
The provider was previously in breach of the legal regulation in relation to seeking consent. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
The provider was previously in breach of the legal regulation in relation to safely managing medication. While some improvements were found, not enough improvement was found at this assessment and the provider continued to be in breach of this regulation.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to the ways people’s medicines were managed safely.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. .
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask when you visit
- Safe was rated Requires improvement on 17 January 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 17 January 2024. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 17 January 2024. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 17 January 2024. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Joy Handley
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 17 January 2024. Latest assessment published 15 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Malsis Hall Limited
- Ownership type
- Organisation
- Companies House number
- 10257170 (opens Companies House)
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Malsis Hall - Mental Health Care Home with Nursing provide nursing care?
- Yes. The Care Quality Commission lists Malsis Hall - Mental Health Care Home with Nursing as a care home with nursing.
- How many beds does Malsis Hall - Mental Health Care Home with Nursing have?
- The Care Quality Commission's register lists 51 beds at Malsis Hall - Mental Health Care Home with Nursing.
- When was Malsis Hall - Mental Health Care Home with Nursing last inspected?
- The Care Quality Commission's latest rating for Malsis Hall - Mental Health Care Home with Nursing was published on 15 April 2025.
- Who runs Malsis Hall - Mental Health Care Home with Nursing?
- Malsis Hall - Mental Health Care Home with Nursing is run by Malsis Hall Limited.
- What is Malsis Hall - Mental Health Care Home with Nursing's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01535 286240
- Address
- Malsis Hall, Malsis Drive, Glusburn, Keighley, BD20 8FH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: UBU - Cragmere (Good, 0.2 miles away) and Townend Close (Good, 0.7 miles away).
Nearest care homes:
- G UBU - Cragmere Good, 0.2 miles away
- RI Beanlands Nursing Home Requires improvement, 0.6 miles away
- G Townend Close Good, 0.7 miles away
- G Beech Grove Good, 0.8 miles away
- RI Sutton Hall and Lodge Requires improvement, 1 mile away