Fauld House Nursing Home

People were protected from the risk of harm and abuse.

People's risks were managed well and the culture across the service promoted this good practice. Staff knew people's needs well which meant they could support them in the most effective way.

The environment was clean and free from potential hazards. There were good infection control processes in place.

There were enough well trained staff to effectively and safely meet people’s needs. Staff were recruited safely.

During our assessment of this key question, we identified some medicines were not always stored in the most effective way. This was brought to the attention of the registered manager who rectified this with immediate effect.

People’s needs were assessed and reviewed effectively to ensure people were in receipt of the most up to date treatment, care, and support which was in line with good practice and individual choice and preference.

Other health and social care professionals supported the care staff to provide guidance and support, so people received quality outcomes. This enabled people to maximise independence, choice and control.

People were encouraged to make their own decisions and the correct support was offered to enable people to do this. Where necessary, others were consulted and engaged to ensure people were in receipt of the best care possible.

People were treated with kindness and compassion and treated as individuals.

Staff knew people well which meant staff were more responsive to people’s immediate needs.

People’s care needs were assessed and planned for. People were put at the centre of their care.

People were involved in the planning of their care and support provided was equitable and inclusive.

People were able to make plans for important life changes and there were positive changes being made so people were in receipt of the best care possible at the end of their lives.

There was an open and positive culture within the service where leaders were experienced, compassionate and led with integrity and people and staff felt heard.

Diversity across the service was valued and there were future plans in place to enhance this.

The service worked well with other partner agencies to collaborate for improvement. The management team were committed to making improvements across the service. There were governance systems in place which assessed and managed the safety and quality of the service. However, some improvements were required to some audits to ensure they were as effective as possible.