Station House

People were treated with kindness and compassion. Care and support was person-centred and tailored to meet people’s individual needs. Staff respected people’s privacy and dignity and supported people to feel safe. People were supported to stay healthy and well, with care plans regularly reviewed to ensure support remained effective and responsive to any changes in people’s health.

Support was provided in the least restrictive way, in line with legal requirements and in people’s best interests. Safeguarding systems were in place to protect people from the risk of harm or abuse. Staff understood their safeguarding responsibilities and acted appropriately when concerns were raised.

Medicines were managed safely. People received their medicines as prescribed, with regular checks in place to ensure correct storage, administration, and documentation. There were enough safely recruited and suitably skilled staff to meet people’s needs. Infection prevention and control measures were implemented effectively.

Staff worked in partnership with health and social care professionals to help people achieve positive outcomes. Staff demonstrated a clear understanding of people’s rights and how to uphold them in their daily duties. Staff felt well supported and valued by the provider, with access to regular supervision and training.

There was an open and inclusive culture where staff felt confident to raise concerns. These were acted upon in a timely and appropriate manner. The provider promoted a culture of continuous improvement and learning.

Governance systems were effective when monitoring the care and support people received. Audits and checks were regularly carried out by the registered manager and where concerns were identified, these were acted on promptly and recorded. Staff told us the registered manager led by example and was both knowledgeable and skilled in their role.