Cedar House Care Home

The home was well-staffed, and staff were responsive to people's needs. A person said, "I'm just happy to be somewhere where I'm being looked after. You've only got to ask for something, like another pillow, and it's up there [in my room] when I go up. They [the staff] listen."

The home provided safe care. Staff knew how to protect people from harm. The home's premises and equipment were clean and well-maintained. People said they had their medicines safely and at the right time.

Staff were well-trained and knowledgeable about the people they supported. They were caring and kind and enjoyed working at the home. A staff member said, "The home is warm and welcoming, all the residents are lovely, and there's a great staff team."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People praised the home's varied and extensive activity programme. A person said, "It's very good, there's always some kind of entertainment to keep you light hearted, Monday to Friday, morning and afternoon." Visitors were welcomed at the home at any time.

The registered manager ensured people were well-cared for and had a say in how the home was run. The provider made ongoing improvements to the home to enhance the surroundings for the people who lived and worked there.