George Hythe House

Safe - This means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm. At our last assessment the provider had failed to robustly assess the risks relating to the health safety and welfare of people. This was a breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At this assessment, we found improvements had been made and the provider was no longer in breach of regulation 12.

Effective - This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. At our last inspection, people were not effectively supported in line with the mental capacity act and deprivation of liberty safeguards. This was a breach of regulation 11 (Consent) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At this assessment, we found improvements had been made and the provider was no longer in breach of regulation 11.

Caring - This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive - This means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.

Well-led - This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. At the last assessment, the provider failed to ensure robust systems were in place, and that required improvements were made to the service. This was a breach of Regulation 17 (good governance), of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At this assessment, we found enough improvements had been made and the provider was no longer in breach of regulation 17.