Primrose Court Nursing Home

Staff were supported to carry out their roles safely, working in-line with national guidance to care for people with long term conditions. The environment had been well-thought out for people living with dementia; improvement plans for the mental health unit were in place to further support people's well-being needs. People spoke highly about the meal support they received. We have made a recommendation the provider reviews the mealtime experiences for people living with a dementia.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, caring and compassionate in their approach with people. They encouraged and supported people to live fulfilled lives. Care was dignified and staff respected peoples wishes and preferences. They were supported to maintain contact with loved ones. A diverse culture was in place.

People received individualised care and support from staff who knew them well which supported them to be as independent as they wished to be. Care records needed continued development to ensure they were truly person-centred. People had opportunities each day to be involved in social activities and had access to transport to enjoy days out. We made a recommendation in relation to end of life care.

The provider had made significant improvements to the service since the last inspection. Quality assurance systems were effective in leading change and incorporated feedback from people, relatives, staff and health professionals. Leaders were visible and staff were proud to work at the service delivering care which improved people's lives.