Tralee Rest Home

Tralee Rest Home is a care home for older people and people living with dementia. The service is registered to support up to 36 people. At the time of the inspection visit 32 people were living at the service. The service is based in a residential area of Whitstable and care is provided over 2 floors with a lift to provide accessibility.

The service had made improvements and is no longer in breach of regulations. Risks to people’s health and welfare were now safely managed and risk assessments were in place. Staff had now undertaken the training they needed to provide people with safe support. Medicines were now stored safely and administered as prescribed. Governance systems were now effective and fire safety equipment was in place. The management of the environment had improved, and the environment was safe for people. Records of people’s care were now in place to enable effective monitoring of the support people received. The provider was able to demonstrate they had learnt lessons.

The service was clean, and staff followed safe hygiene practices such as wearing gloves and aprons when providing personal care. People were referred to other services when they needed this support with their health. There was enough staff to provide people with support. Staff were supported and supervised appropriate. Staff were recruited safely.

There were systems in place to ensure risks were reduced when there were incidents and staff knew how to report concerns. People were protected from the risk of abuse as staff knew how to identify and raise concerns. Staff knew how to blow the whistle if they needed to and were supported to speak up. Staff told us they felt the manager listened to them and they felt valued.

Notifications were submitted to CQC as required by law and the service rating was on display. The registered manager understood their duty under duty of Candor to be open, honest and transparent if things went wrong. The service worked in partnership to provide effective support to people.