Fiveways

People told us they felt safe living at the service. We found people continued to receive a good standard of care and support. People were supported to take positive risks and learn from incidents, to make changes and reduce risks. There were enough staff to support people safely. Staff had been recruited safely, received training and supervision to have the skills to meet people’s needs. People received their medicines as prescribed. Staff understood their role to protect people from abuse and discrimination.

During the assessment we looked at how people’s needs were assessed and consent to care and treatment. We found people continued to be supported positively and staff provided a good standard of care. Staff understood people’s needs, preferences and choices and we observed people being supported in the way they preferred. People were supported to make as many choices as possible and staff respected their decisions.

During the assessment we looked at the quality statement ‘Independence choice and control’. We found people were supported to be as independent as possible in their everyday lives. People were encouraged to have control over their lives and staff worked with people to achieve this.

During the assessment we looked at the quality statement ‘Equity in experience and outcomes.’ People felt they were treated equally and were supported to be part of the community. People’s cultural and spiritual needs were explored and people were encouraged to understand others backgrounds and preferences.

During the assessment we looked at the quality statements ‘Capable, compassionate and inclusive leaders’ and ‘Governance and management.’ We found the service continued to be well led. People, relatives and staff were confident in the management of the service and were comfortable to raise concerns. There were systems in place to check the quality of the service and identify shortfalls to make improvements.