Chestfield House
- Care home
- 31 beds
- Nursing care
- Dementia care
- Registered since 2011
- Tankerton, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Chestfield House: inspection record
Rated Requires improvement in January 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Lyndhurst Rest Home (Good, 1 mile away) and Fiveways (Good, 1.1 miles away).
Nearest care homes:
- G Lyndhurst Rest Home Good, 1 mile away
- G Fiveways Good, 1.1 miles away
- G Marine Parade Good, 1.1 miles away
- G Tralee Rest Home Good, 1.3 miles away
- RI Whitstable Nursing Home Requires improvement, 1.7 miles away
About the service
From the Care Quality Commission's inspection report published 5 January 2023. Quoted under the Open Government Licence.
Chestfield House is a residential care home providing personal and nursing care to up to 32 older people who may be living with dementia. At the time of our inspection there were 27 people living in one large adapted building.
What inspectors found
People told us they felt safe living at the service and staff treated them with kindness and respect. However, potential risks to people's health and welfare had not been consistently assessed and there was limited guidance for staff about how to mitigate the risks.
Read the rest of CQC's summary
Medicines had not always been managed safely, records were not always accurate. Staff had been recruited safely but improvements were required to the documentation used such as references. Checks and audits had been completed by the registered manager and staff, but these had not been effective at identifying the shortfalls found at this inspection.
Staff were following current infection control guidance, and visitors were encouraged to visit people. The registered manager and staff understood their responsibility to protect people from discrimination and abuse.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, relatives and staff were asked their opinions on the quality of the service and action was taken when suggestions were made. Relatives told us they were confident to raise concerns with the registered manager and they would take appropriate action.
Questions to ask when you visit
- Safe was rated Requires improvement on 5 January 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 January 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Manju Joy
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 5 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Uniquehelp LimitedBrand: Nicholas James and Regal Care Trading Limited
- Ownership type
- Organisation
- Companies House number
- 02200489 (opens Companies House)
Uniquehelp Limited runs 4 services, all in the South East. 0 are rated Good or Outstanding and 4 are rated Requires improvement or Inadequate.
Other services run by Uniquehelp Limited
- RI Harbledown Lodge Requires improvement. Care home with nursing, Kent
- RI Haydon-Mayer Requires improvement. Care home with nursing, Kent
- RI Whitstable Nursing Home Requires improvement. Care home with nursing, Kent
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Chestfield House provide nursing care?
- Yes. The Care Quality Commission lists Chestfield House as a care home with nursing.
- How many beds does Chestfield House have?
- The Care Quality Commission's register lists 31 beds at Chestfield House.
- When was Chestfield House last inspected?
- The Care Quality Commission's latest rating for Chestfield House was published on 5 January 2023.
- Who runs Chestfield House?
- Chestfield House is run by Uniquehelp Limited. It runs 4 services, all in the South East.
- What is Chestfield House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 January 2023.
Contact
- Phone
- 01227 792281
- Address
- The Ridge Way, Chestfield, Whitstable, CT5 3JT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Lyndhurst Rest Home (Good, 1 mile away) and Fiveways (Good, 1.1 miles away).
Nearest care homes:
- G Lyndhurst Rest Home Good, 1 mile away
- G Fiveways Good, 1.1 miles away
- G Marine Parade Good, 1.1 miles away
- G Tralee Rest Home Good, 1.3 miles away
- RI Whitstable Nursing Home Requires improvement, 1.7 miles away