Victoria House

People were supported to be as independent as possible. Their rights to dignity and privacy were maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

External health and social care professionals were very positive about the care and support provided by the staff and management team. Staff worked with other external professionals to ensure people received effective care.

Staff knew how to keep people safe from harm. Infection prevention and control measures were in place and followed by staff. People received their medicines safely and as prescribed.

Staff were recruited safely, and sufficient numbers were employed to ensure people's care and social needs were met. Staff had received appropriate training and support to enable them to carry out their role effectively.

Risk assessments were completed for people and the home environment to help ensure safety. People and staff were positive about the management of the service who were described as approachable and supportive. Any concerns or worries from people, family members or staff were listened to, addressed and used as an opportunity to make improvements to the service.