Romney House
- Care home
- 20 beds
- No nursing
- Dementia care
- Registered since 2013
- Trowbridge, Wiltshire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection moved it down from Good to Requires improvement.
3 months
since the latest rating was published.
15 of 151
rated care homes in Wiltshire are rated Requires improvement, like this one.
Romney House: inspection record
Rated Requires improvement in July 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Wingfield (Good, 0.7 miles away) and Wingfield Road (Good, 0.7 miles away).
Nearest care homes:
- G The Wingfield Good, 0.7 miles away
- G Wingfield Road Good, 0.7 miles away
- G Sandmar Good, 0.7 miles away
- – The Old Rectory No overall rating, 0.9 miles away
- G Park Street Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 July 2026 (assessment visit 19 February 2026). Quoted under the Open Government Licence.
Date of Assessment: 24 February, 5 and 6 March 2026 to 19 March 2026. The service is a residential service providing support to older people living with dementia, physical disabilities and sensory impairment.
- Safe Inadequate
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This inspection was undertaken in response to an anonymous concern about care planning, the safe administration of medicines and the environment.
Risks were not being properly identified, assessed or mitigated and accidents and incidents were not always properly investigated. Systems did not enable lessons to be learnt, and medicines were not always safely managed. Not all areas of the environment were safe, including hot surfaces and lack of window restrictors. Safe procedures for staff recruitment were not always followed. Good infection control practice was not always promoted. Care planning was not person-centred or reflective of people’s needs.
Audits were not effective as shortfalls were not being identified. Call bell response times and night-time care provision were not being monitored. Information was not analysed to identify patterns and trends, which could be used to develop the service.
The service was homely, and people were supported by a consistent staff team, who knew them well. They were encouraged to lead healthier lives and their rights to choice and independence were promoted. Good relationships had been established with various health and social care providers. They visited regularly to meet people’s health care needs and give advice where required.
Leaders were passionate about the service and ensuring people received a good standard of care. They regularly worked alongside staff and covered at times of staff sickness and annual leave.
We identified 2 breaches of regulation in relation to safe care and treatment and good governance.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to Inadequate. This meant people were not safe and were at risk of avoidable harm.The provider was in breach of legal regulation in relation to safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to the governance of the service.
Questions to ask when you visit
- Safe was rated Inadequate on 16 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 16 July 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 16 July 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Joanne Stoddart
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 9 April 2022. Latest assessment published 16 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Romney House Limited
- Ownership type
- Organisation
- Companies House number
- 08420093 (opens Companies House)
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Romney House provide nursing care?
- No. The Care Quality Commission lists Romney House as a care home without nursing.
- How many beds does Romney House have?
- The Care Quality Commission's register lists 20 beds at Romney House.
- When was Romney House last inspected?
- The Care Quality Commission's latest rating for Romney House was published on 16 July 2026.
- Who runs Romney House?
- Romney House is run by Romney House Limited.
- What is Romney House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 July 2026.
Contact
- Phone
- 01225 753952
- Address
- 11 Westwood Road, Trowbridge, BA14 9BR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Wingfield (Good, 0.7 miles away) and Wingfield Road (Good, 0.7 miles away).
Nearest care homes:
- G The Wingfield Good, 0.7 miles away
- G Wingfield Road Good, 0.7 miles away
- G Sandmar Good, 0.7 miles away
- – The Old Rectory No overall rating, 0.9 miles away
- G Park Street Good, 0.9 miles away