The Wingfield

New staff had been employed, which had reduced agency use. Recruitment checks had been completed, but there were discrepancies in some of the information. This did not demonstrate a robust recruitment process was being followed.

Records did not show some people's fluid intake was being effectively monitored. The registered manager responded to this feedback and on the second day of the inspection, all records were fully completed.

Improvements had been made to infection prevention and control. The home was clean, and systems such as auditing, and staff training were in place.

People felt safe at the home and staff knew how to identify and act on potential abuse. Any safeguarding concerns were appropriately reported.

Risks people faced had been identified and assessed, with action taken to ensure safety.

Improvements had been made to the management of medicines, which ensured people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Improvements had been made to care planning and staff were knowledgeable about people's needs. People and their relatives were generally happy with the care provided.

People knew how to raise a concern or formal complaint. They were encouraged to be honest if not happy about the service, so improvements could be made.

Improvements had been made to the overall management of the home. The registered manager at the time of the inspection had provided clear leadership and direction to drive improvement.

There were a range of audits to identify and assess the quality and safety of the service. Senior managers monitored these and completed regular audits themselves.

Systems were in place to encourage people, relatives and staff to give their views about the service. Social activities were arranged, and people were encouraged to be part of the local community.