Park Street

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People told us they felt safe. Staff understood their responsibilities to keep people safe from harm. Risk assessments were in place and these promoted people's independence when at the service and when accessing the community. Medicines were managed safely. Incidents and accidents were reported and lessons learned were shared with staff. Safe recruitment practise was followed and there was enough staff on duty to meet people's needs.

Staff were trained and supported to carry out their roles. People were supported to have enough to eat and drink. People's consent for support was sought in line with legislation and guidance.

People using the service said staff were kind and supportive and that staff respected their privacy and dignity. We saw positive interactions between staff and people.

Care and support plans were person centred and detailed people's personal goals. Staff knew people well and understood their needs. People confirmed that staff supported them as they wanted them to. Complaints were reported, investigated and resolved. Feedback from people and their relatives was sought.

There were robust quality assurance processes in place. Staff spoke highly of the registered manager. The provider's values were embedded in the day to day support of people. There were strong links with the local community.

Further information is in the detailed findings below.

The five questions we ask about services and what we found