6a Sheerstone

Right support: Model of care and setting maximises people's choice, control and Independence; The service was commissioned to meet the needs of the person using the service. Care and support was provided in a safe, clean, well equipped, well-furnished and well-maintained environment which met the person's sensory and physical needs. The person living at the service had adapted their bedroom to their liking and was supported to make changes and their independence was encouraged.

Right care: Care is person-centred and promotes people's dignity, privacy and human rights; The needs and quality of life of the person formed the basis of the culture at the service. Staff understood their role in making sure that the person was always put first. They provided care that was genuinely person centred.

Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives; Support met the person's needs and aspirations. Support focused on quality of life and followed best practice. Staff regularly evaluated the quality of support given, involving the person, their family and other professionals as appropriate. The person living at the home, made choices and took part in meaningful activities which were part of their planned care and support. Staff supported them to achieve their aspirations and goals.

• The person living at the service was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

• The person living at the home was able to lead a confident, inclusive and empowered life because of the ethos, values, attitudes and behaviours of the management and staff.

• The leadership of the service had worked hard to create a learning culture. Staff felt empowered to participate in their learning and suggest improvements. There was a transparent and open and honest culture between the person, those important to them, staff and leaders. They all felt confident to raise concerns and complaints.

• The service had enough appropriately skilled staff to meet people's needs and keep them safe.

• The person living at the home was supported to be independent and had control over their own life. Their human rights were upheld.

• The person living at the home received compassionate care from staff who protected and respected their privacy and dignity and understood their individual needs. Communication needs were met and information was shared in a way that could be understood.

• Individual risks were assessed regularly in a person-centred way. The person living at the home was involved in managing their own risks whenever possible and had opportunities for positive risk taking.

• Behavioural support plans were in place to support behaviours that could challenge the person or others, these plans reduced the need for restrictive practices. Systems were in place to report and learn from any incidents where restrictive practices were used.

• The person living at the home received care and support from trained staff able to meet their needs and wishes. Managers ensured that staff had relevant training, regular supervision and appraisal.

• The person living at the home was supported by staff who understood best practice in relation to learning disability and/or autism. Governance systems ensured they were kept safe and received a high quality of care and support in line with their personal needs. The person and those important to them, worked with leaders to develop and improve the service.