Regency Retirement Home

Risks to people were assessed and managed safely and monitored routinely. Risks associated with legionella had been addressed and maintained to ensure the environment was safe for people.

People were protected from the risk of abuse, and the provider had systems and processes in place to safeguard people. People and relatives told us they felt safe and were positive about the staff who supported them.

Medicines were managed safely, and competency checks were completed to ensure staff were following safe medicine practices.

Staff followed infection control procedures to reduce the risks of infection. People and their relatives told us they felt the home had managed well through the pandemic.

The service was well-led by managers who were passionate about improving care and achieving the best possible outcomes for people. Since the last inspection, quality assurance systems to monitor the safety of the home through audits, had been strengthened. People, relatives, staff and professionals spoke positively about the leadership of the service.