Gosberton House Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

At the last assessment the provider was in breach of regulations in relation to the management or risk, medicines management, and staff training. At this assessment we found there had been some improvement and the provider was no longer in breach. However, more time was needed to ensure that the improvements became embedded in the care provided.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. At the last assessment the provider was in breach or the regulation in relation to consent to care. At this assessment we found there had been some improvement and the provider was no longer in breach. However, more time was needed to ensure that the improvements became embedded in the care provided.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery. At the last assessment there was a breach of the person-centred care regulation. At this assessment the provider was no longer in breach of the regulation, but more time was needed to ensure that the changes became embedded in the everyday care provided.

Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. At the last assessment the provider was in breach of the regulation in relation to good governance. At this assessment we found there had been some improvement and the provider was no longer in breach. However, more time was needed to ensure that the improvements became embedded in the care provided.