Genesis Residential Home

There were enough staff to provide support for people and staff had received appropriate training for their roles, including administrating medicines safely. We saw safe practices in place for the storage and management of people's medicines. People were also protected from the risks of infection as there were good infection prevention and control (IPC) practices in place.

People told us staff were caring and respectful when providing care. People told us there was a family atmosphere at the service and they felt comfortable and had confidence in the staff who supported them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was evidence of people being supported to manage their own health and nutritional needs when they wished this. The environment people lived in was fit for purpose and gave people the freedom to socialise with each other or have privacy when they wished. Staff worked in partnership with people when planning their care.

People received person centred care from staff who had good knowledge of their needs. Their decisions and choices around their care was respected.

The service was well led. People and staff told us they found the registered manager approachable and supportive. There were opportunities for people to voice their views on the service and staff were supported with regular supervisions with the registered manager.

The registered manager had processes in place to learn from incidents or events to reduce reoccurrence. Quality monitoring processes were in place to review and maintain good standards of care for people.