Hatt House
- Care home
- 24 beds
- No nursing
- Dementia care
- Registered since 2019
- Torquay, Torbay, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
53 of 69
rated care homes in Torbay are rated Good, like this one.
Hatt House: inspection record
Rated Good in September 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Didsbury Court Good, less than 0.1 miles away
- G The Tobias Centre Good, 0.3 miles away
- RI Hadleigh Court Requires improvement, 0.4 miles away
- G Carl Court Good, 0.5 miles away
- RI Abbeywood House Requires improvement, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 1 September 2021. Quoted under the Open Government Licence.
Hatt House is a residential care home providing personal and nursing care to 21 people aged 65 and over at the time of the inspection. The service can support up to 24 people.
What inspectors found
At the last inspection in January 2021 we found people were not always protected from the spread of infection. During this inspection we found safe infection prevention and control systems and processes in place.
Read the rest of CQC's summary
People were protected from the risk of abuse because staff understood how to identify and report concerns.
People and their relatives spoke positively about the staff at the service, describing them as kind and caring. Staff treated people with dignity, respect and treated them as individuals. Where able, people were supported to maintain their independence. Staff knew the people they were supporting well.
People were supported by staff who knew how to manage risks to keep people safe. Staff were safely recruited and there were enough staff available to support people. Medicines were given in a safe way.
People received support by appropriately trained staff. Training provided to staff was individual to the needs of the people they supported. Staff were well supported and received the supervision they needed.
People were happy with the meals they were provided with and had access to healthcare services where required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's care was responsive to their needs, choices and preferences. Each person had a personalised care plan.
The service was well led and had an open culture which encouraged communication and learning. People, relatives and staff were encouraged to provide feedback about the service, and it was used to drive improvement.
Quality assurance audits were carried out to identify any shortfalls within the service and how the service could improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Stuart Archer
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 1 September 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Southern Coast Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12106005 (opens Companies House)
Southern Coast Care Ltd runs 2 services, all in the South West. 2 are rated Good or Outstanding.
Other services run by Southern Coast Care Ltd
- G The Roses Good. Care home, Devon
Getting help from Torbay Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Torbay Council
- Ask for a care needs assessment
- Phone: 01803 219700
- Support for carers
- Paying for care: Torbay Council
Checked on the council's website, November 2026.
Common questions
- Does Hatt House provide nursing care?
- No. The Care Quality Commission lists Hatt House as a care home without nursing.
- How many beds does Hatt House have?
- The Care Quality Commission's register lists 24 beds at Hatt House.
- When was Hatt House last inspected?
- The Care Quality Commission's latest rating for Hatt House was published on 1 September 2021.
- Who runs Hatt House?
- Hatt House is run by Southern Coast Care Ltd. It runs 2 services, all in the South West.
- What is Hatt House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 September 2021.
Contact
- Phone
- 01803 326316
- Address
- 14 Park Road, Torquay, TQ1 4QR Map (opens Google Maps)
Compare nearby
- G Didsbury Court Good, less than 0.1 miles away
- G The Tobias Centre Good, 0.3 miles away
- RI Hadleigh Court Requires improvement, 0.4 miles away
- G Carl Court Good, 0.5 miles away
- RI Abbeywood House Requires improvement, 0.5 miles away