St Mary's Residential Care Home

There were enough staff with the appropriate skills and training to meet people's needs. Staff were recruited safely and received supervision where opportunities to develop and feedback about their practice were discussed. A staff member said, "[Registered manager] is wonderful, she is amazing. We have regular supervisions which cover talking about the people we support, our role, areas of improvement, wellbeing and training."

People were treated with kindness, dignity and respect. Staff interactions with people were warm and caring. A health professional said, 'They display a good knowledge of their residents and I witness kind and considerate care when I am in the home.' People were observed in a homely environment adapted for their needs and were supported to drink enough and maintain a balanced diet. A relative said, 'St Marys aims to respond to any dietary requests, provides a varied and high-quality diet with personal choice/requests catered for. [Person] enjoys their meals."

Peoples' care plans contained clear information to enable staff to meet their needs; this included information about people's daily routines, how they liked to spend their time and what staff could do to support them. A staff member said, "Everyone is an individual, with their own preferences, and care should be personalised. Not one person is the same." People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

St Mary's residential care home was well-led by a management and staff team determined and driven to lead by example, and who were committed to quality and placing people at the heart of the service. Staff were motivated by and proud of the service. Governance was well-embedded into the running of the service. There was a strong framework of accountability to monitor performance and risk leading to the delivery of demonstrable quality improvements to the service. Learning from concerns and incidents was a key contributor to continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk