Heanor Park Care Home

People were safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. People were not restricted due to perceived risk and supported to try different experiences. People received their prescribed medicines at the right time and there were systems in place to ensure these were safely managed. The staffing was organised to enable people to spend time with staff; they were not rushed and enjoyed discussing their interests and spending time together.

Staff had received training in infection control practices and personal protective equipment such as gloves and aprons were provided for them. The management team took suitable actions following any incidents and learning was shared with staff.

The home had been designed to support people living with dementia. Consideration had been given to facilities in each area and there was intelligent lighting, which changed in intensity during the day to reflect the natural passage of time.

People benefitted from receiving a service from staff who were well trained. The care planning focused on people's individual needs and preferences. People were supported to make their own decisions and staff respected their choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The manager completed assessments to make sure people's needs could be met and individualised care

plans were developed with people and reviewed when their needs changed to ensure it reflected their wishes. Staff knew people well, and promptly identified when people's needs changed, seeking professional advice where needed. People knew how to raise complaints and were confident that where shortfalls were identified, actions would be taken.

Staff were proud of the service and felt well supported by the management team. The management team promoted strong values and people, relatives and staff felt the service was well managed. There were processes in place for people to express their views and opinions about the service provided. People spoke highly of the management team who were always available and supportive. The management team were committed to developing the new service to meet people's diverse needs.